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Accessibility Statement

Effective Date: 9/1/2026

Last Updated: 9/1/2026

 

Our Commitment to Accessibility

The Co-Op Mental Health, A Professional Nursing Corporation is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our website, services, and digital interactions as inclusive as possible.
 

Conformance Standard

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines outline best practices for making web content accessible to people with a wide range of visual, auditory, cognitive, and motor disabilities.

 

Actions We Take to Ensure Accessibility

To ensure accessibility across our site, The Co-Op Mental Health, A Professional Nursing Corporation implements the following measures:

  • Semantic HTML Markup: Structuring web pages logically with header tags, landmarks, and clear page titles for screen reader compatibility.

  • Text Alternatives: Providing text equivalents (alt text) for non-text content such as images, icons, and diagrams.

  • Keyboard Navigation: Designing site navigation so that interactive elements (links, forms, buttons) are reachable and operable via keyboard alone.

  • Color Contrast & Legibility: Maintaining clear color contrast ratios between text and background elements to support users with low vision or color vision deficiencies.

  • Responsive Layouts: Ensuring our website scales smoothly across desktop, tablet, and mobile devices without loss of content or functional clarity.

  • Form Labeling: Ensuring online contact and scheduling forms have explicitly associated labels and error messages.
     

Known Limitations & Ongoing Improvements

While The Co-Op Mental Health, A Professional Nursing Corporation makes every effort to ensure all pages and content on our Site are fully accessible, some content or third-party integrations (such as embedded maps, patient portals, external scheduling tools, or PDF documents) may not yet meet strict WCAG standards.

We are actively auditing our digital media and working with software vendors to update non-conforming elements as quickly as possible.
 

Feedback & Assistance

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, experience difficulty accessing any part of our Site, or require information in an alternative format, please let us know:

The Co-Op Mental Health, A Professional Nursing Corporation

Attn: Accessibility Officer

Email: hello@thecoopcommunity.co

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To help us respond effectively, please specify the nature of the accessibility issue, the web page address (URL) where you encountered the barrier, and your preferred communication method.

 

Response & Escalation Policy

We aim to respond to accessibility inquiries within 2–3 business days and will work to provide an accessible alternative or resolve the issue promptly.

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