Privacy Policy

Effective Date: 9/1/2026

Last Updated: 9/1/2026

Welcome to the website of The Co-Op Mental Health, A Professional Nursing Corporation (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal privacy and maintaining the confidentiality of your information.

This Privacy Policy describes how The Co-Op Mental Health, A Professional Nursing Corporation collects, uses, discloses, and safeguards your information when you visit our website at www.thecoopcollective.co (the “Site”), use our contact or scheduling forms, or interact with our online services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Important Medical & Legal Disclaimer

Not Medical Advice: The information provided on this Site is for general informational and educational purposes only and does not constitute medical advice, professional diagnosis, opinion, treatment, or clinical services.
Emergency Assistance: If you are experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room immediately. You may also contact the Suicide & Crisis Lifeline by calling or texting 988.

2. Website Privacy vs. HIPAA Notice of Privacy Practices (PHI)

General Website Data: This Website Privacy Policy applies specifically to information collected through this Site (such as browser data, contact form entries, and general inquiry submissions).
Protected Health Information (PHI): Any personal health information provided in connection with clinical evaluation, treatment, or care management is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.
A separate Notice of Privacy Practices (NPP) governs how The Co-Op Mental Health, A Professional Nursing Corporation handles patient medical records and Protected Health Information (PHI). If you become a patient of one of our listed providers, a HIPAA Notice of Privacy Practices will be provided during clinical intake.

3. Information We Collect

We may collect personal information from you in various ways when you interact with our Site:

A. Personal Data You Provide Directly

When you fill out a contact form, request a consultation, or sign up for updates on our Site, The Co-Op Mental Health, A Professional Nursing Corporation may collect:

Full name
Email address
Phone number
Postal address
Message content or inquiries submitted via online forms

Note: Please refrain from submitting detailed clinical health history or sensitive medical notes through unsecured web contact forms.

B. Data Collected Automatically (Cookies and Tracking)

When you navigate our Site, we may automatically collect standard technical information, including:

IP address and device identifiers
Browser type and operating system
Pages viewed, links clicked, and time spent on the Site
Referring URL or search engine terms

We use cookies, web beacons, and similar tracking technologies to improve performance, analyze Site traffic, and optimize user experience.

4. How We Use Your Information

The Co-Op Mental Health, A Professional Nursing Corporation uses collected information for legitimate business purposes, including to:

Respond to your requests, questions, or appointment inquiries.
Operate, maintain, and optimize the layout and functionality of our Site.
Communicate administrative updates, security alerts, and service details.
Ensure compliance with legal obligations, regulatory requirements, and fraud prevention standards.

5. Disclosure & Sharing of Information

The Co-Op Mental Health, A Professional Nursing Corporation does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only under the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors (such as web hosting partners, secure portal providers, or IT maintenance teams) bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or government regulation, or to protect the rights, property, and safety of The Co-Op Mental Health, A Professional Nursing Corporation, our patients, or the public.
Business Transitions: In the event of a merger, acquisition, or corporate restructuring, information may be transferred subject to applicable healthcare confidentiality laws.

6. Data Security Measures

The Co-Op Mental Health, A Professional Nursing Corporation implements reasonable technical, administrative, and physical security measures designed to safeguard personal information against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Site is not intended for children under 13 years of age. The Co-Op Mental Health, A Professional Nursing Corporation does not knowingly collect or solicit personal information online from children under 13. If we learn that we have collected personal data from a child under 13 without verifiable parental consent, we will delete that information promptly.

8. Your Data Rights & Choices

Depending on your jurisdiction (such as California under the CCPA/CPRA), you may have specific rights regarding your personal data, including:

Right to Know/Access: Request details on the personal data we collect and how it is processed.
Right to Correction: Request updates or corrections to inaccurate personal information.
Right to Deletion: Request deletion of personal information held through website analytics or web form submissions (subject to legal and medical record retention obligations).
Opt-Out: You can set your browser to refuse cookies or send alerts when cookies are being sent.

To exercise any of these rights, please contact The Co-Op Mental Health, A Professional Nursing Corporationusing the details provided below.

9. Third-Party Links & Telehealth Portals

Our Site may contain links to external third-party websites, patient portals, or scheduling platforms. The Co-Op Mental Health, A Professional Nursing Corporation is not responsible for the privacy practices or content of third-party platforms. We encourage you to review the privacy policies of any third-party service before providing personal data.

10. Updates to This Privacy Policy

The Co-Op Mental Health, A Professional Nursing Corporation reserves the right to modify or update this Privacy Policy at any time. When updates are made, we will revise the “Last Updated” date at the top of this policy. Your continued use of the Site following any changes signifies your acceptance of the revised policy.